Shipping & Returns
Dispatch & Order Processing:
We aim to dispatch all orders within 3 - 5 business days. During busy times, your order may take longer to be processed. We do our best to contact customers if this is the case. In the event that an item ordered is not available, we will contact you to discuss your order prior to it being sent out.
We dispatch all goods via Australia Post or our courier service (TNT).
You will be provided with a Tracking number. Note, there are currently delays within the Australia Post and TNT network due to a very high volume of parcels. Please anticipate longer than the average delivery time frames for your order. Australia Post updates may be found here: https://auspost.com.au/service-updates
In some cases, freight charges can only be accurately determined once the goods have been packed and weighed. We will contact you for payment once your order has been packed and is ready to be sent if this is the case.
For all other orders, please see the below rates that are valid for Australia wide shipping:
Flat Rate Shipping (Australia - excluding WA): $15
This shipping rate is applicable to small items, and items that do not fall under Dangerous Goods, Oversized or Kit categories.
Dangerous Goods (DG Item): $35
Items classified as a Dangerous Goods item include Hazardous, Corrosive and Flammable items. These items incur an extra cost as they require special packing and transit options. This is a legal requirement and a fixed rate that is applied in addition to any other Shipping Charges. You will find information on DG items on the specific product page, but if you have further questions please contact us directly. The DG charge is added automatically to your shipping calculation.
Some goods incur an additional Manual Handling Fee as they are outside of standard AusPost or courier parcel sizing. This fee is applied automatically to your calculated shipping rate and is dependent on which state you are in and the size of your parcel.
Unfortunately we are currently experiencing higher shipping rates to WA due to issues with the shipping network. Our standard Flat Rate to WA is currently $25. Dangerous Goods and Oversized Goods fees will apply in addition to this.
For International Shipping and shipping to New Zealand, please contact us directly so we may accurately calculate your shipping rate. Dangerous Goods items may not be currently sent overseas.
Every care is taken to pack your order so that it arrives safely at your destination.
If you have questions regarding your calculated shipping fee, please contact us directly - we are always happy to help!
Returns must be made within 30 days from the delivery date. Returns will only be accepted after agreement with senior staff and freighted through our carrier or at claimant’s expense. We will accept return of merchandise only if in saleable condition. Please contact us via email@example.com or on 03 9419 5666 if you would like to make a return.
Damaged or Incorrect Merchandise:
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval from senior management to return such merchandise. Please contact us via firstname.lastname@example.org or on 03 9419 5666 if you believe an error or damage has occurred with our order.
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